Terms of service

1. The service

Avintas is software for restaurants: online reservations and a booking widget, table management, a waitlist, a guest database, messages to guests, gift vouchers, event tickets and AI features. Which features you can use depends on your subscription.

We keep improving the service, so features can change. We will not remove an essential feature from a running paid subscription without telling you in advance.

2. Your account

• You act on behalf of a business and are at least 18 years old.
• You keep your details correct and your password secret. Whatever happens under your account counts as done by you.
• You can invite staff with their own account and role. You remain responsible for what they do in your restaurant.
• You can delete your account at any time in the settings. If you are the only owner of a restaurant that is still in use, first transfer ownership or delete the restaurant.

3. Subscription and billing

• Paid subscriptions are charged monthly or yearly in advance and paid through Stripe. Prices are listed on the pricing page.
• A subscription renews automatically for the same period.
• You can cancel at any time. Cancellation takes effect at the end of the current period; until then you can keep using Avintas as usual. Periods already paid are not refunded.
• If a payment fails, we let you know. If it remains unpaid, we may suspend the paid features until it is settled.
• We announce price changes at least 30 days in advance. They apply from your next period.

4. Acceptable use

You will not use Avintas to:

• spread unlawful, misleading or offensive content;
• send messages to people who did not agree to them or who unsubscribed;
• overload the service, get around its security or seek access to other restaurants' data;
• resell, copy or reproduce the software.

In case of a serious or repeated breach, we may suspend or terminate an account.

5. Your guests' data

For your guests' personal data, you as the restaurant are the controller and SKKILLS BV is the processor. This clause serves as the data processing agreement within the meaning of Article 28 GDPR.

• We process guest data only to provide the service and according to your instructions, as expressed by how you set up and use Avintas.
• Anyone at our end with access to that data is bound to confidentiality.
• We take appropriate technical and organisational measures to secure it.
• We only use the sub-processors listed in our privacy policy. We announce new sub-processors in advance; if you disagree, you may cancel.
• We help you with guests' requests: you can export and erase a guest's data yourself in the dashboard.
• We notify you of a data breach affecting your guests without undue delay.
• After the agreement ends, your guests' data is anonymised, except for what we are legally required to keep.

You make sure you have a legal basis to process your guests' data, that you inform them about it, and that you send promotional messages only to those who agreed to receive them.

6. Availability

We do our best to keep Avintas available at all times, but cannot guarantee uninterrupted operation. We schedule maintenance outside restaurants' busy hours as far as possible.

Avintas relies on external services such as hosting, email and payments. Outages of those services are beyond our control.

7. Liability

• We are not liable for indirect damage, such as lost revenue, missed reservations, loss of customers or loss of data.
• Our total liability is limited to the amounts you paid us in the twelve months before the event giving rise to the claim.
• These limits do not apply in case of intent or gross negligence, nor where the law does not allow them.
• You indemnify us against claims by third parties, including your guests, arising from how you use Avintas.

8. Intellectual property

The Avintas software and brand remain the property of SKKILLS BV. You keep all rights to your own content, such as menus, photos and texts, and grant us only the right to use it to provide the service.

9. Changes

We may change these terms. We announce significant changes by email at least 30 days in advance. If you keep using Avintas after that, you accept the new terms.

10. Governing law

These terms are governed by Belgian law. Disputes are brought before the courts of Bruges.

Questions about these terms? Please use our contact form.